TERMS & CONDITIONS

These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred in these terms and conditions) (Terms and Conditions) set out the legal terms that apply to your use of the website www.debute.co.uk.

 

WHO WE ARE

The Site is operated by Jazola Limited (company number 15274772), VAT number GB470141622 , whose registered office is at 2nd floor 146-148 Clerkenwell Road

London, United Kingdom, EC1R 5DG (Debute, the Company, we, us and our.)

By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our Site.

You should print a copy of these terms and conditions for future reference.

 

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These Terms and Conditions refer to the following additional terms, which also apply to your use of our Site:

  • Our Privacy Policy
  • Our Cookie Policy

If you purchase goods from our Site, our Terms and Conditions of supply, detailed on this page, will apply to the sales. 

 

WE MAY MAKE CHANGES TO THESE TERMS AND CONDITIONS

These terms and conditions were updated on 17/10/2024. We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us.

 

ACCESS TO THE SITE

It is your responsibility to ensure your device (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.

We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a login ID (such as your email, username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your login ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any login ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.

 

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the contract.

 

PRODUCTS

The Products on the Website are owned and sold by the Company. The Company attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your device's display of the colours, accurately reflects the colour of the Products.

 

WHAT YOU ARE ALLOWED TO DO

You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a device screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.

 

WHAT YOU ARE NOT ALLOWED TO DO 

Except to the extent expressly set out in these terms and conditions, you are not allowed to: 

  • 'Scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site; 
  • Remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
  • Create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.

 

INTELLECTUAL PROPERTY RIGHTS 

All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned by the Company, or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

CONTENT

We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk. 

Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information. 

We make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content. 

We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

 

EXTERNAL LINKS

The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.

 

OUR LIABILITY

Whether you are a consumer or a business user nothing in these terms and conditions shall limit or exclude our liability to you:

For death or personal injury caused by our negligence;

  • For fraudulent misrepresentation;
  • For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded
  • Under Part I of the Consumer Protection Act 1987; or
  • For any other liability that, by law, may not be limited or excluded. 

 

IF YOU ARE A BUSINESS USER:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, our site; or
    • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

 

IF YOU ARE A CONSUMER USER:

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

 

APPLICABLE LAW

Either you are a consumer or a business, please note that these terms of use, their subject matter and their formation (and any non-contractual disputes or claims), are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

 

TERMS OF SALE

 

  1. THESE TERMS

1.1   These are the terms and conditions on which we supply products to you.

1.2   Please read these terms carefully before you submit your order to us.  These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

 

  1. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1   We are Jazola Limited (company number 15274772), VAT number GB470141622, whose registered office is at 2nd floor, 146-148 Clerkenwell Road, London

United Kingdom, EC1R 5DG2. You can contact our customer service team by writing to us at CONTACT@DEBUTE.CO.UK.

2.3   If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

  1. OUR CONTRACT WITH YOU

3.1   The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you a despatch confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

3.2   The Contract will relate only to the Product(s) whose despatch we have confirmed in the despatch confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until the despatch of such Product(s) has been confirmed in a separate despatch confirmation. 

3.3   If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

 

  1. PRODUCTS

4.1   The Products on the Website are owned and sold by the Company. The Company attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable, or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the Products.

4.2   As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.

4.3   The Products sold are supplied for your domestic and private use only.  You agree that you will not use the Products for any commercial, business or re-sale purposes. The Company has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

 

  1. ORDERING AND AVAILABILITY

5.1   Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay Now" button on the checkout page.

5.2   The costs of delivery will be as displayed to you on our website.

5.3   After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Pay Now" button, you enter into an obligation to pay for the Product(s). Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the Product has been despatched (Despatch Confirmation) and a contract is only formed as set out in paragraph 3 above.

 

  1. PRE-ORDERS

6.1   All items are available to ship unless it is a pre-order item. Customers will be placed on a priority waiting list for pre-order items. All pre-order items have an estimated ship date, which indicates the date that the item will ship out from the warehouse, but these items may arrive sooner or later than specified. The estimated shipping date is published online. The Company is not liable for delays, cancellations or changes to pre-ordered items made during production.

6.2   Credit cards are charged at the time of the pre-order, subject to our usual fraud checks. If a pre-ordered item will not ship out by the estimated shipping date, the customer will be notified and, at the customer’s election, either refunded in full or provided with an updated estimated shipping date. If an order includes both available and pre-ordered items, at least two separate deliveries will be most likely made to the customer.

 

  1. DELIVERY

7.1   Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances. 

7.2   Your order will be delivered to the delivery address you specify when placing your order.

7.3   If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country/region that is prohibited by applicable export laws. Orders cannot be delivered to PO Box or similar addresses. 

7.4   If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.5   Products within the same order cannot be delivered to different addresses.

7.6   Deliveries are made by our trusted courier and take place based on the couriers’ and destinations’ rules, and will not take place during bank and public holidays. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for. 

7.7   If you order Product(s) for international delivery, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You are responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. In the event that you return an item, the import duties will be refunded if they were originally included in the purchase price. If they were not included then you will be responsible for reclaiming duty directly from your local customs office.

7.8   Please also note that you must comply with all applicable laws and regulations of the country/region for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

 

  1. RISK AND OWNERSHIP

The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

 

  1. PRICE AND PAYMENT

9.1   The price of Products is as quoted on the Site from time to time.

9.2   Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket and have selected your chosen different delivery method.

9.3   Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.

9.4   The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you.

9.5   Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards. 

9.6   You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card, and Products will not be despatched until this pre-authorisation check has been completed. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

9.7   From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms and conditions under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discount codes cannot be redeemed for cash.

 

  1. YOUR RIGHT TO END THE CONTRACT

10.1 If you have changed your mind you may be able to get a refund if you are within the 14 day return policy, but this may be subject to deductions and you will have to pay the costs of return of any goods unless you come within the terms of our returns service.

10.2 For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

10.3 If you want to change your mind you have 14 days after the day you (or someone you nominate) receives the goods unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

 

  1. RETURNS POLICY 

11.1 Returned Products must conform to our returns policy below.

11.2 You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:

  • Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and;
  • Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or the smell of perfume.
  • If the Product comes with a security tag this should be left on;
  • Certain Sale items can not be returned.

If you fail to comply with the above obligations (including the conditions of return), we may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).

 

  1. HOW TO END THE CONTRACT WITH US AND WHEN WE WILL REFUND YOU

12.1  To cancel a Contract, you must clearly inform us, by emailing us at CONTACT@DEBUTE.CO.UK page.

12.2 If you cancel an order (or part of an order), you must return the Product(s) within 14 days after the day on which you notify us of the cancellation and comply with the Returns Policy.

12.3 If you cancel a Contract between us within the 14-day (see above), we will process the refund due to you as soon as possible and, in any case within 14-days after the day on which we receive the Product(s) back. 

12.4 Upon return, a full refund of the Product(s) price, will be issued, with deductions of delivery costs, and possible deductions applied for any use or damage to the Product(s). However, for deliveries under DAP (Delivered at Place) Incoterms, taxes and customs duties paid remain non-refundable. You are accountable for return shipping costs. Refunds will be processed post assessment of these terms and conditions. We will refund any money received from you using the same method originally used by you to pay for your purchase. 

 

  1. RETURNS PROCESS

13.1 Products must be returned in their original packaging.

Instructions for the return of the Product(s) will be available in the dedicated page on the website. Returns must be requested within 14 days of receiving your order. Once your return request is approved, you must ship the item back within 10 days of receiving the return shipping label (airway bill). 

When cancelling a purchase and/or returning Products to us you have two options available to you:

  1. Depending on where you live, exercise your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs). If you choose this option, you will be refunded the full price for the Product(s) (subject to our Returns Policy), to arrange the product return please use our return service in the dedicated web page
  2. Use our Returns service. If you choose this option, you can return the Products(s) and will be refunded the full price for the Product(s) (subject to our Returns Policy) but not the delivery charges.

We describe these two options in more detail below.

13.2 Your cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs)

Except in relation to certain types of Products (as set out in paragraph 10.3 above), you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the Products ("cooling-off period").

13.4 Faulty Products

If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

 

  1. PRODUCT INFORMATION

Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contact us).

 

  1. OUR LIABILITY

15.1 Nothing in these terms and conditions shall limit or exclude our liability to you:

  • For death or personal injury caused by our negligence;
  • For fraudulent misrepresentation;
  • For breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded
  • Under Part I of the Consumer Protection Act 1987; or
  • For any other liability that, by law, may not be limited or excluded. 

Subject to this, in no event shall we be liable to you for any business losses and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

15.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

 

  1. GENERAL

16.1 You may not transfer or assign any or all of your rights or obligations under any Contract. We may transfer our rights and obligations under these terms to another organisation. 

16.2 All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.

16.3 If we fail to enforce any of our rights, that does not result in a waiver of that right. 

16.4 If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.

16.5 These terms and conditions may not be varied except with our express written consent.

16.6 These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

16.7 These terms and conditions shall be governed by English law, and you agree that any dispute between you and us regarding them or any Contract will only be dealt with by the English courts, provided that, if you live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there.

 

CONTACT US

Please submit any questions you have about these terms and conditions or an order you have placed or ordering in general by email at CONTACT@DEBUTE.CO.UK.