PRIVACY POLICY
Effective Date: October 17, 2024
Introduction:
Welcome to Debute ("we", "us", "our"). This is the privacy and cookies policy for Debute.co.uk, being the e-commerce website of Jazola Limited (we, us and our) for the sale and purchase of our products (Site). For the purposes of European data protection legislation (Data Protection Law), we are the data controller in relation to the personal data processed in accordance with this policy.
We are committed to protecting the privacy and security of our customers and visitors to our website. This Privacy Policy and Cookies Policy explains how we collect, use, protect, and disclose personal information in accordance with UK law.
Company Information:
Jazola Limited (Trading as Debute)
146-148 Clerkenwell Road
2nd Floor, London
United Kingdom, EC1R 5DG
Information We Collect:
We are committed to protecting your privacy on-line when visiting the Site or communicating electronically with us. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how and why we collect and process personal data, what we do with it and what controls you have.
By using the Site, you acknowledge that you have read the terms of this privacy and cookies policy.
We will treat all your personal information as confidential (although we may disclose this information in the circumstances set out below). We will keep it on secure servers (as further detailed below) and we will fully comply with all applicable Data Protection Law and consumer legislation.
We may process personal data relating to you if:
- You are a user of the Site.
- You are a customer of us.
- You use our products.
- You are someone to whom we want to advertise or market our products.
Through your use of the Site, we may collect and process the following information about you
- information (such as but not limited to your name, email address, billing address, delivery address, telephone number, product selections, payment type and card expiry number or login and password details) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase any products from the Site, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor;
- Information relating to transactions with us involving details of products that we have supplied to you.
- Information provided to us when you communicate with us, for example by email or phone. This includes communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content.
- information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
- Internet pages you have visited immediately before coming to the Site or pages you visit immediately after leaving the Site.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information (e.g. your address or payment details), we may not be able to provide you with certain services.
We may, from time to time, run referral programmes or similar initiatives, such as a "Tell a Friend" programme, that invite you to provide us with the name and e-mail address of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.
Newsletter Subscription
By subscribing to our newsletter, you agree to receive periodic emails regarding our products, services, and promotions. We collect your email address and may also collect your name and other relevant information to personalize your experience. Your information is stored securely and is used solely for the purposes of delivering the newsletter and related offers. You may unsubscribe at any time by following the unsubscribe link in any of our emails or by contacting us directly at [email address].
Loyalty Program Participation
As a member of our loyalty program, you will provide personal details such as your name, email address, and transaction history to accrue and redeem rewards. This information will be used to manage your account, provide personalized offers, and enhance your shopping experience. Your information will be kept secure and will not be shared with third parties without your explicit consent, except as necessary to administer the program. Participation in the loyalty program implies consent to the tracking of your purchases and interactions with our brand as outlined in this policy.
Uses made of your information
We will use the information you provide only for the following purposes:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you, with information about products or services we feel may interest you, if you have ticked the relevant box situated on the form on which we collect your data (the order form or registration form to create an account with the Site) indicating your consent to receiving marketing material from us;
- verify and carry out financial transactions in relation to payments you make online
- to notify you about changes to our service provided by the Site;
- to ensure in our legitimate interests that content from our Site is presented in the most effective manner for you and for your device.
Information we collect about you
We will use this information:
- to administer our Site and your account with us under our terms and for internal operations, including identifying visitors to the Site, troubleshooting, and, in our legitimate interests, auditing the downloading of data, data analysis (demographic and sales data), testing, research, statistical and survey purposes;
- to improve our Site to ensure that content is presented in the most effective manner for you and for your device;
- to identify visitors to the Site;
- to allow you to participate in interactive features of our Site, when you choose to do so;
- as part of our legitimate efforts to keep our Site safe and secure;
- for our legitimate interest of measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our Site about products or services that may interest you or them in our legitimate interests and subject to your stated preferences where relevant.
- send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes;
You can tell us not to contact you with information regarding our products and services, either at the point such information is collected on the Site (by checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the Contacting us details at the end of this privacy policy.
Legal grounds for our processing of your personal data
The basis on which we process your personal data is as follows:
- Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned.
- Otherwise, we will process your personal data only where the processing is necessary:
- for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;
- for compliance with a legal obligation to which we are a subject; or
- for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.
Information sharing
We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
We may disclose your personal information to any of our affiliates, our agents or contractors who assist us in providing the services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time.
We may share your information with other companies and organisations for identity verification and fraud protection purposes to the extent permitted by applicable laws.
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
You should be aware that we may be under a duty to disclose or share your personal information and/or user information in order to comply with any legal obligation. We may also disclose your personal information if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights, property or personal safety of any person.
Child safety
Protecting the safety of children when they use the Internet is very important to us. We recommend that children receive permission from their parent or guardian before gaining access to the Site or sending personal information to us or anyone else online.
External links
The Site may, from time to time, contain links to external sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and processes and that we do not accept any responsibility or liability for these policies and processes. Please check these policies before you submit any personal data to these websites.
OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
Payment processing
Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway provider from time to time. You will be providing credit or debit card information directly to such payment provider which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to such payment providers is not within our control and will be subject to their own privacy policy and terms and conditions. For more information please contact us.
Security
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared device or a device in a public place.
Data Retention
We process personal data only for so long as it is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.
Storage of your information
Your personal information may be transferred to and stored at a destination outside of the European Economic Area (EEA) including the US. The US and other non-EEA countries do not have similar data protection laws to the EEA, and you should be aware in particular that the law and practice in the United States in respect of law enforcement authority access to data is significantly different from Europe. Where we transfer your information, we will take all reasonable steps to ensure that your data is subject to appropriate safeguards, such as relying on EU approved standard contractual clauses relevant to transfers of personal information and that it is treated securely and in accordance with this privacy policy.
Information submitted by you may be transferred by us to our other offices and/or to the third parties mentioned in the circumstances described above (see Information sharing), which may be situated outside the and may be processed by staff operating outside the EEA who work for these third parties or for us or one of our suppliers. This includes staff engaged in, among other things, the processing of payment details and the provision of support services. The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information, we will take all reasonable steps to ensure that your data is subject to appropriate safeguards, such as relying on EU approved standard contractual clauses relevant to transfers of personal information and that it is treated securely and in accordance with this privacy policy.
Your rights
You have the following rights in relation to personal data relating to you that we process:
- You may request access to the personal data concerned (please see the section on how to access to your personal data, below).
- You may request that any incorrect personal data about you that we are processing be rectified.
- In certain circumstances (normally where the personal data has been provided by you and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
- Where we are processing personal data relating to you on the basis of your prior consent to that processing, you may withdraw your consent at any time, after which we shall stop the processing concerned. If you do withdraw your consent here, please note that this may affect our ability to provide you with our products or services.
- If you have a complaint about any processing of your personal data being conducted by us, you can contact us or lodge a formal compliant with the Information Commissioner.
How to withdraw your consent to processing
You can withdraw your consent to any relevant processing of personal data:
- By emailing us at contact@debute.co.uk
- By writing to us at the address below.
You can exercise your right of access to your personal data:
- By emailing us at contact@debute.co.uk
- By writing to us at the address below.
Please note that we may be required to ask you for further information to confirm your identity before we provide the information requested.
Contact us
Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data by email to contact@debute.co.uk or write to us at:
Jazola Limited
146-148 Clerkenwell Road
2nd Floor, London
United Kingdom, EC1R 5DG
- The Information Commissioner
The Information Commissioner's Office is the supervisory authority of Jazola Limited and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.
- Changes to this policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy and cookies policy.
This policy was last updated on 17.10.2024