FAQs
Free Worldwide Delivery for orders over £300 pounds
UK £10 - Royal Mail 1-3 business days
EUROPE £25 - DHL 2-4 business days
US/CANADA £25 - 3-5 business days
INTL £30 - DHL 3-5 business days
DEBUTE ships worldwide, except to the Russian Federation.
For any questions regarding shipping destinations or the shipping process, please contact us at HELLO@DEBUTE.CO.UK or alternatively see our shipping information to learn more.
You will receive an order confirmation when the order has been placed and a shipment confirmation with the shipping tracking number once the order has been shipped.
All orders placed before 13.00 Monday - Friday (excluding bank holidays) will be shipped same day (Monday - Friday).
All orders placed after 13:00 Monday - Friday (excluding bank holidays) will be shipped next working day (Monday - Friday).
All orders placed outside of these timeframes (including weekends and bank holidays) will be shipped the next working day.
You will receive a shipment confirmation email with a tracking number once your order has been dispatched.
If you have any questions, please contact our team at HELLO@DEBUTE.CO.UK.
Unfortunately, we do not ship to PO boxes.
If your package is lost, contact us at HELLO@DEBUTE.CO.UK.
Customs offices in certain countries require the importer’s SSN or federal tax ID to process customs clearance of packages. If the delivery company has reached out to you regarding this, or if you have further questions about the regulations in your country, it's best to contact the delivery company directly for detailed information.
You will receive an order confirmation email once your order is placed.
If the item you are looking for is not available for purchase, you can always sign up to our waiting list to be notified when the item becomes available again. We are always here to help, please contact our team at HELLO@DEBUTE.CO.UK.
Sales tax is already included in the price shown.
Since Brexit, the prices to orders shipped to Europe include taxes and duties at checkout, so you won't have to pay any additional charges.
For all orders shipped outside the UK (excluding the European Union), customs duties or import taxes may apply and are the responsibility of the recipient. These charges will be requested by the shipping carrier before delivery.Debute is unable to predict the exact amount in advance, as fees are determined by the customs regulations of your country. We recommend checking with your local customs office for more information.
In the USA, import fees typically apply to orders exceeding $750.
Since Brexit, the prices to orders shipped to Europe include taxes and duties at checkout, so you won't have to pay any additional charges.
For all orders shipped outside the UK (excluding the European Union), customs duties or import taxes may apply and are the responsibility of the recipient. These charges will be requested by the shipping carrier before delivery.Debute is unable to predict the exact amount in advance, as fees are determined by the customs regulations of your country. We recommend checking with your local customs office for more information.
In the USA, import fees typically apply to orders exceeding $750.
All orders will be charged in GBP.
You cannot cancel the order on your own, but our team can assist you. Cancellations are only possible before the order has been shipped and before our warehouse starts processing it. We cannot guarantee cancellation after these stages. You will be notified by a shipping confirmation email once the order is dispatched. If you wish to cancel after the order has been shipped, you will need to return the goods to obtain a refund.
If you need to update your shipping address after placing an order, please contact our client service team immediately. Changes to the shipping address can be made only before the order has been dispatched. Unfortunately, you cannot modify the shipping address yourself via our website after your order has been placed. It's important to note that we can only adjust addresses within the same delivery country.
Once an order is finalized, we are unable to make changes. However, you might have the option to cancel your order and place a new one with the correct details. For assistance with this process, please contact our client service team at HELLO@DEBUTE.CO.UK, and be sure to include your order number.
If you receive an item that is not in a perfect condition, please send an email as soon as possible to HELLO@DEBUTE.CO.UK with your order number and a picture of the fault.
We accept payments through Visa, MasterCard, Maestro, Union Pay, and American Express cards. Additionally, you can choose to pay using PayPal. Rest assured, all transactions are securely processed and encrypted. We do not retain any credit card information.
We offer a one-time 10% discount to all new clients at DEBUTE. Simply subscribe to our newsletter and verify your email address, and we'll send you a discount code to use during checkout.
Please ensure the code is entered exactly as received, as it is case sensitive. Be careful not to include any unnecessary spaces. If your discount code still isn't working, feel free to reach out to us at HELLO@DEBUTE.CO.UK.
Please be aware that we cannot apply the discount code after your order has been finalized.
Returns and shipping have a significant environmental impact and can be very costly for small, emerging brands. This is why we ask you to pay for return costs.
Returns must be requested within 14 days of receiving your order. Once your return request is approved, you must ship the item(s) back within 10 days of this date using the provided return shipping label (airway bill). We offer exchanges for orders within the United Kingdom. No exchanges for International orders.
Please refer to our Return Policy.
- Follow the instructions on our RETURN REQUEST page.
- Click on "Return Form" and follow the instructions.
- Provide the reason for your return. Utilize the note field for additional comments or if selecting "Other" as the return reason.
- Use the provided label to return your item(s).
- Submit your return request.
- Upon receipt of the approval email, you will receive the return label in the attachment of the email.
- Prepare your return shipment by packaging the items in their original packaging. Affix the return labels received and hand over the package to the selected courier or drop it off at a nearby Drop Off point.
Please ensure that the products are returned in unused and unworn condition, with the original packaging in perfect condition. We are not liable for any loss or damage during the return shipping process.
If you have any questions, please contact our team at HELLO@DEBUTE.CO.UK.
Please log into our returns portal to access a copy of your return label at any time.
DEBUTE Return Portal: HERE
If you have any questions, please contact our team at HELLO@DEBUTE.CO.UK.
Exchange and shipping have a significant environmental impact and can be very costly or small, emerging brands like DEBUTE. This is why we do not offer exchanges for internatonal orders. We only offer exchanges for orders within the United Kingdom.
| Country | Return Shipping Fee |
|---|---|
| UK | £10 |
| USA | £25 |
| Canada | £25 |
| Australia & New Zealand | £30 |
| Europe | £25 |
| Rest of World | £30 |
Please be aware that customs duties, tariffs, and taxes are not incorporated in the return fee. International buyers may be subject to these charges according to their local government regulations, and we do not bear responsibility for these additional fees.
Please note that international (outside of the UK) duties and taxes paid are non-refundable.
If you have any questions, please contact our team at HELLO@DEBUTE.CO.UK.
Once delivered your return will be quality checked. Once the product(s) are approved, we will notify you and process your refund.
Returned orders will be processed within 2-5 business days following their receipt. You will receive an email confirmation once your return has been finalized. Refunds will be issued to the original form of payment within 2 to 14 business days. Please be aware that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.
DEBUTE offers a variety of sizes for each product, tailored to the specific dimensions of the garment. Each item comes with an individualized size chart, accessible via the 'size chart' button, showing measurements in centimetres and inches. Please refer to our size chart here. For further sizing assistance, please contact our customer care: HELLO@DEBUTE.CO.UK.
You can find the care instructions for each garment under the "Materials and Care" section. You can also find this information on the inside label of our products. Please make sure to handle each product according to the care instructions so you can enjoy your DEBUTE pieces for a long time.