Free UK shipping.

Free Worldwide Delivery for orders over £300.

• UK £0 - Royal Mail 1-3 business days
• EUROPE £25 - Fedex 2-4 business days
• US/CANADA £25 - Fedex 3-5 business days
• INTL £30 - Fedex 3-5 business days

DEBUTE ships worldwide, except to the Russian Federation, Cuba, Iran, North Korea, Syria.

For any questions regarding shipping destinations or the shipping process, please contact us at HELLO@DEBUTE.CO.UK or alternatively see our shipping information to learn more.

UK £0 - Royal Mail 1-3 business days
EUROPE £25 - Fedex 2-4 business days
US/CANADA £25 - Fedex 3-5 business days
INTL £30 - Fedex 3-5 business days

You will receive an order confirmation when the order has been placed and a shipment confirmation with the shipping tracking number once the order has been shipped.

All orders placed before 13.00 UK time Monday - Friday (excluding UK bank holidays) will be shipped same day (Monday - Friday).

All orders placed after 13:00 UK time Monday - Friday (excluding UK bank holidays) will be shipped next working day (Monday - Friday).

All orders placed outside of these timeframes (including weekends and UK bank holidays) will be shipped the next working day.

You will receive a shipment confirmation email with a tracking number once your order has been dispatched.

If you have any questions, please contact our team at HELLO@DEBUTE.CO.UK.

Unfortunately, we do not ship to PO boxes.

If your package is lost, contact us at HELLO@DEBUTE.CO.UK.

Customs offices in certain countries require the importer’s SSN or federal tax ID to process customs clearance of packages. If the delivery company has reached out to you regarding this, or if you have further questions about the regulations in your country, it's best to contact the delivery company directly for detailed information.

How do I know that my order has been confirmed?

You will receive an order confirmation email once your order is placed.

The item is sold out, can I be notified when the item is available again?

If the item you are looking for is not available for purchase, you can always sign up to our waiting list to be notified when the item becomes available again. We are always here to help, please contact our team at HELLO@DEBUTE.CO.UK.

Are taxes included in my order total?

Sales tax is already included in the price shown.

Since Brexit, the prices to orders shipped to Europe include taxes and duties at checkout, so you won't have to pay any additional charges.

For all orders shipped outside the UK (excluding the European Union), customs duties or import taxes may apply and are the responsibility of the recipient. These charges will be requested by the shipping carrier before delivery.

 

Debute is unable to predict the exact amount in advance, as fees are determined by the customs regulations of your country. We recommend checking with your local customs office for more information.

In the USA, import fees typically apply to orders exceeding $750.

How are duties and taxes determined?

Since Brexit, the prices to orders shipped to Europe include taxes and duties at checkout, so you won't have to pay any additional charges.

For all orders shipped outside the UK (excluding the European Union), customs duties or import taxes may apply and are the responsibility of the recipient. These charges will be requested by the shipping carrier before delivery.

 

Debute is unable to predict the exact amount in advance, as fees are determined by the customs regulations of your country. We recommend checking with your local customs office for more information.

In the USA, import fees typically apply to orders exceeding $750.

In which currency will my payment be charged?

All orders will be charged in GBP.

Is it possible to cancel my order after placing it?

You cannot cancel the order on your own, but our team can assist you. Cancellations are only possible before the order has been shipped and before our warehouse starts processing it. We cannot guarantee cancellation after these stages. You will be notified by a shipping confirmation email once the order is dispatched. If you wish to cancel after the order has been shipped, you will need to return the goods to obtain a refund.

How can I change my shipping address after placing an order?

If you need to update your shipping address after placing an order, please contact our client service team immediately. Changes to the shipping address can be made only before the order has been dispatched. Unfortunately, you cannot modify the shipping address yourself via our website after your order has been placed. It's important to note that we can only adjust addresses within the same delivery country.

Can I make changes to my order after it is finalized?

Once an order is finalized, we are unable to make changes. However, you might have the option to cancel your order and place a new one with the correct details. For assistance with this process, please contact our client service team at HELLO@DEBUTE.CO.UK, and be sure to include your order number.

What if something I ordered arrived damaged?

If you receive an item that is not in a perfect condition, please send an email as soon as possible to HELLO@DEBUTE.CO.UK with your order number and a picture of the fault.

What payment methods do we offer?

We accept payments through Visa, MasterCard, Maestro, Union Pay, and American Express cards. Additionally, you can choose to pay using PayPal. Rest assured, all transactions are securely processed and encrypted. We do not retain any credit card information.

How can I use a promo code?

We offer a one-time 10% discount to all new clients at DEBUTE. Simply subscribe to our newsletter and verify your email address, and we'll send you a discount code to use during checkout.

What should I do if my discount code isn't working?

Please ensure the code is entered exactly as received, as it is case sensitive. Be careful not to include any unnecessary spaces. If your discount code still isn't working, feel free to reach out to us at HELLO@DEBUTE.CO.UK.

Please be aware that we cannot apply the discount code after your order has been finalized.

What is your return policy?

Returns and shipping have a significant environmental impact and can be very costly for small, emerging brands. This is why we ask you to pay for return costs.

Returns must be requested within 14 days of receiving your order. Once your return request is approved, you must ship the item(s) back within 10 days of this date using the provided return shipping label (airway bill). We offer exchanges for orders within the United Kingdom. No exchanges for International orders.

Please refer to our Return Policy.

Returns and shipping have a significant environmental impact and can be very costly for small, emerging brands. This is why we ask you to pay for return costs.

Returns must be requested within 14 days of receiving your order. Once your return request is approved, you must ship the item(s) back within 10 days of this date using the provided return shipping label (airway bill). We offer exchanges for orders within the United Kingdom. No exchanges for International orders.

Please refer to our Return Policy.

• Follow the instructions on our RETURN REQUEST page.
• Click on "Return Form" and follow the instructions.
• Provide the reason for your return. Utilize the note field for additional comments or if selecting "Other" as the return reason.
• Use the provided label to return your item(s).
• Submit your return request.
• Upon receipt of the approval email, you will receive the return label in the attachment of the email.
• Prepare your return shipment by packaging the items in their original packaging. Affix the return labels received and hand over the package to the selected courier or drop it off at a nearby Drop Off point.
• Please ensure that the products are returned in unused and unworn condition, with the original packaging in perfect condition. We are not liable for any loss or damage during the return shipping process.

If you have any questions, please contact our team at HELLO@DEBUTE.CO.UK.

Please log into our returns portal to access a copy of your return label at any time.

DEBUTE Return Portal: HERE

If you have any questions, please contact our team at HELLO@DEBUTE.CO.UK.

Exchange and shipping have a significant environmental impact and can be very costly or small, emerging brands like DEBUTE. This is why we do not offer exchanges for international orders. We only offer exchanges for orders within the United Kingdom.

• UK - 10£
• US - 25£
• Canada - 25£
• Australia & New Zealand - 30£
• Europe - 25£
• Rest of the world - 30£

Please be aware that customs duties, tariffs, and taxes are not incorporated in the return fee. International buyers may be subject to these charges according to their local government regulations, and we do not bear responsibility for these additional fees.

Please note that international (outside of the UK) duties and taxes paid are non-refundable.

If you have any questions, please contact our team at HELLO@DEBUTE.CO.UK.

Once delivered your return will be quality checked. Once the product(s) are approved, we will notify you and process your refund.

Returned orders will be processed within 2-5 business days following their receipt. You will receive an email confirmation once your return has been finalized. Refunds will be issued to the original form of payment within 2 to 14 business days. Please be aware that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.